Do you charge sales tax? Our office located in Seattle, Washington and only residents of Washington  State pay a 8.8% sales tax. All orders shipped to addresses outside of Washington State are exempt from sales tax.

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Shipping & Order Status

Shipping Policies:  We try our best to get your item out as soon as possible.  Many items that we sell are in stock and ship within 24 hours of purchase. Most items ship at least within 1-2 business days, unless otherwise stated in the item description. Some items are shipped directly from the manufacturer.  Most manufacturers ship items out within 2-3 business days but some items may take up to 10 business days depending on the manufacturer.  We make every effort to ensure the fastest possible delivery.  Business days are Monday through Friday. If you need an item by a certain date, please ask.  We will be more than happy to try to get it to you by that date.

What is an address correction charge?

Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $5.00 charge for ground packages and $10.00 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.

This fee is charged to us by FedEx and UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.

How do I know if my order has shipped?  Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 2-4 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us at sales@icom-marine.com and include your name and order number.
 

How do I cancel my order?  If you wish to cancel your order prior to delivery, please contact us immediately at help@icom-marine.com. Orders will be cancelled if items have not been shipped.  If items have been shipped, you must refuse delivery or follow our standard return procedures.  Please see the returns section for further details on returning your product.  If you refuse delivery, we will refund the item cost minus any associated shipping fees.  If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.

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Return Policy

What is your return policy?  Your satisfaction is our outmost priority.  We will do our best to satisfy your requirements. We offer a limited 30 Day Limited Money Back Guarantee returns policy.  Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date.  The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only.  Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost.  

If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase.  It must be in its original box and all manuals, warranties, accessories and packing materials must be included.  Any items that have been opened or used will incur a restocking charge of 25% of the item(s) price.  The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping.  Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. 

How do I return an item?  For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of receipt of your merchandise via email at help@Icom-Marine.com.  Please include your order number and the reason for your return in your email. We will respond within 24 hours with a Return Authorization Number and instructions for returning the item to us.  All returns MUST have a Return Merchandise Authorization (RMA) Number.  All returns received without an RMA number will be shipped back at the customer's expense.

Damaged Items: If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately.  We will file a claim with the shipping company.   In this case, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides). 

Undeliverable or Refused Shipments:  Undeliverable or Refused merchandise will be charged for the freight charges both ways.  

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Icom-marine.com is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and the order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.

Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.

The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.

 We may send special offers and information about new items or features to our valued customers  from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings.
icom-marine.com does not use cookies to track customer movement on our site. However, Yahoo! uses cookies to facilitate the checkout process. Please see the Yahoo! Privacy Policy. You may still make purchases at our site if you have set your browser to disable cookies but functionality may be limited.

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Security

We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.

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Top Reasons to Buy from Icom-Marine.com

1.  No Sales Tax!  At Icom-Marine.com, you pay NO sales tax unless your order is being shipped to the State of Washington.

2. Reputable 
We are proud members of Yahoo!  Shopping network and have achieved the highest rating possible.  It is the five-star Top Service rating.

We have been in business for over 11 years and are growing rapidly.  We have thousands of previous customers and have an approval rating over 99%.  Please take an opportunity to read our feedback from previous customers.  We believe it will reflect our previous customer's satisfaction and the quality of your future purchase. 

3. Privacy
We respect your privacy. We do not sell/lease our customer information to any other company. We do not send out junk mails or email spam to our customers.

4. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  All credit card transactions are processed through our SSL secure server.  You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.  You can also verify secure pages by checking the address or URL listed on the location bar.  If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.

5. Best Price Guarantee
Icom-Marine.com guarantees low prices on everything we carry.  If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), even if it's an "advertised special," we will meet or beat the competitor's price.  To receive your discount, please contact us at sales@icom-marine.com  (This guarantee excludes closeouts, liquidations, store specific coupons or rebates, and clearance items.).

6. 30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from Icom-marine.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.  Please read our Return Policy for more information.  (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.)

7. Fast Service
Our goal is to ship out all customer orders within 48 hours. In fact, most customer orders placed before 1:00 PM PST are shipped out on the same day.

8. Responsible and Accessible
Our customer service department answers emails within 24 hours. Our goal is to answer all customer emails within the same day. If you have any questions or comments, please send them to sales@icom-marine.com .